Primo's Not So Primo

I received this "restaurant review" from a neighbor, who has also sent it to WFMY:

... Last night, I placed an order [from Primo's Pizza and Subs, Spring Garden St., Greensboro] for delivery at 7:04pm. Twice the restaurant called to ask where my home was located, even though they've delivered here numerous times. By 8:15pm, the food still had not arrived, and I called and asked them just to cancel the order. Please note that I paid for the food via debit card over the phone.

This morning, my checking account had a deduction from the restaurant for the amount of the food, although I never received it. When I called to talk to the manager/owner, he told me that there's nothing he could do about it, that I wasn't getting my money back, and that it wasn't his problem. I was stunned. He then said,'F**k you.', and hung up on me. I called back, and a woman answered the phone, and when I explained my situation, she said that 'the owner's word is final', and that she couldn't do anything about it. So, I called back again to speak with the owner, and this time advised him I would call the Better Business Bureau (of which, I found, they are not a member). He said go ahead, and then proceded to call me a 'f**king b*tch' and said I would never get my money back.

I believe this information needs to be made public. It's entirely unacceptable, and I cannot believe a business owner would behave in such a manner.

It doesn't sound like my kind of place.